Privacy Policy

Privacy Policy for Privé Pilates

Effective Date: 01.01.2025

Privé Pilates (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our studio, website, or services. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following categories of information to provide you with our services:

1.1 Personal Information

• Name
• Address
• Email address
• Phone number
• Date of birth
• Emergency contact details

1.2 Health Information

• Medical history relevant to Pilates classes (e.g., injuries, pregnancy, chronic conditions)
• Fitness goals

1.3 Payment Information

• Billing address
• Payment card details (processed securely by third-party payment processors)

1.4 Website Usage Information

• IP address
• Browser type and version
• Pages you visit on our website
• Time and date of access
• Referring website addresses

1.5 Cookies and Tracking Technologies

• Cookies and similar technologies for analytics and personalized user experience (See Section 8 for details).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• To provide Pilates classes and other related services
• To process bookings and payments
• To communicate with you regarding your classes, schedule, or cancellations

2.2 Health and Safety

• To ensure the safety and appropriateness of classes based on your health information
• To comply with legal or insurance requirements

2.3 Marketing and Communications

• To send you promotional offers, newsletters, and updates (with your consent)
• To respond to inquiries or feedback

2.4 Website Optimization

• To analyze and improve the functionality of our website
• To personalize your online experience

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and analytics
• Email communication

3.2 Legal Obligations

We may disclose your information:

• To comply with legal or regulatory requirements
• In response to lawful requests from public authorities (e.g., courts, law enforcement agencies)

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal requirements. Health and financial records are stored securely for the legally required period and then deleted or anonymized.

5. Security Measures

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers and encryption technologies
• Access controls to limit employee access to sensitive data
• Regular monitoring and updates of security protocols

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights

Under applicable data protection laws (e.g., UK GDPR), you have the following rights:

6.1 Right to Access

You can request a copy of the personal data we hold about you.

6.2 Right to Rectification

You can request corrections to any inaccurate or incomplete information.

6.3 Right to Erasure

You can request the deletion of your personal data, subject to legal or contractual obligations.

6.4 Right to Restrict Processing

You can request that we limit how we use your personal data.

6.5 Right to Data Portability

You can request a copy of your data in a structured, commonly used, and machine-readable format.

6.6 Right to Object

You can object to the processing of your personal data for direct marketing purposes or other reasons.

6.7 Right to Withdraw Consent

You can withdraw your consent for data processing at any time, where applicable.

To exercise any of these rights, please contact us at [Insert Contact Email]. We may require verification of your identity before processing your request.

7. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. Parents or guardians are solely responsible for supervising children in our play area (as outlined in our waiver).

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand user behavior and improve our services.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: For tracking website usage and performance
• Marketing Cookies: For personalized advertisements and promotions

8.3 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. CCTV Policy

To ensure the safety of our clients and staff, Privé Pilates employs CCTV surveillance on the premises. The following conditions apply:

• CCTV footage is used solely for security purposes and incident investigation.
• Footage is monitored and reviewed only by authorized personnel.
• No male individuals will have access to view or review CCTV footage.
• Footage is stored securely for a limited period unless required for investigation or legal purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The revised policy will be posted on our website with the “Effective Date” updated. Continued use of our services constitutes your acknowledgment of the updated policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

Privé Pilates
Address: Unit 28, 3 Maple Path, E5 8FE London, UK
Email: contact@privepilates.co.uk

We are committed to addressing your concerns and ensuring your privacy is protected.